Have you ever wanted to call you Insurance Agent after 5:00 p.m. to request a change in your coverage or to review your current policy? Do you need an Insurance I.D. card first thing in the morning so you can renew the tag on your commercial vehicle? Would you like to be able to print needed Certificate of Insurance in your office? If you’ve answered yes to any of these questions, we have great news. Now you can!
We are very excited to offer our Clients 24/7 Customer Service, by giving you access to your insurance information online via our agency website. As one of Adcock-Adcock Property Casualty Agency’s valued clients, this new program provides you with a variety of added services which include:
Print and/or email a Certificate of Insurance or Automobile ID Card
With Adcock-Adcock Property Casualty Agency’s online access you have the ability to print your own Certificates of Insurance or Auto ID Cards. This service is available 24 hour a day from anywhere you have internet access. This is extremely valuable in situations where a last minute Certificate of Insurance is required in order to conduct or continue business, or when an Auto ID Card has been lost or misplaced. Both of these documents may be printed or emailed directly from Adcock-Adcock Property Casualty Agency’s online access portal.
View critical policy information
Adcock-Adcock Property Casualty Agency’s online access gives you the option to submit requests for changes in your coverage online. This includes the ability to send a request to add, delete and/or modify coverage. You can request these changes to automobile policies, property policies, and equipment policies, to name a few. This service is available during regular office hours, as well as after hours and on weekends, making it is a very convenient way of communicating and instructing necessary policy changes to Adcock-Adcock Property Casualty Agency, saving you time and keystrokes. Of course, you still have the option of emailing or calling your Account Manager with changes. Changes will not be effective until confirmed by your Account Manager.
Maintain and Manage Certificate Holders, Loss Payees and Additional Insureds
Adcock-Adcock Property Casualty Agency’s online access enables you to manage all of your certificate holders in one location. You can add, modify and delete holders at any time. In addition, Adcock-Adcock Property Casualty Agency’s online access provides an easy review process prior to renewal. You can eliminate past certificate holders who no longer do business with you and/or who don’t require a renewal certificate. This enables you, and Adcock-Adcock Property Casualty Agency, to distribute certificates to only those companies or individuals who have a current interest in your business or operations
Customize user access
Because each Client of Adcock-Adcock Property Casualty Agency is assigned a unique sign-on and password, you can designate one or more individuals within your office to have access to your insurance information. Based upon your needs, Adcock-Adcock Property Casualty Agency’s online access may be tailored to provide very limited or a very broad array of information for your employees.
RECEIVE ONLINE REPORTS OF NON-CRITICAL ROUTINE ACCIDENTS AND CLAIMS
while it is our preference that all critical accidents or emergency claims be reported to us by phone, there are a number of circumstances which may be reported through Adcock-Adcock Property Casualty Agency’s online portal. These include minor first-party property and automobile losses. This service allows you to report a claim that happens after hours and on weekends while the details are fresh in your mind.
DOCUMENTED CONFIRMATION OF ALL ACTIVITY CONDUCTED ON LINE
One of the key features of Adcock-Adcock Property Casualty Agency’s online access is that all activity is verified and confirmed by a responding email to the individual who initiates the activity. The email will confirm that the request has been received by Adcock-Adcock Property Casualty Agency. PLEASE NOTE: Requests for the addition, deletion, or modification of coverage are not effective until authorized and confirmed by a licensed representative of Adcock-Adcock Property Casualty Agency. These confirmations will typically be communicated within the same or next working day.
If you are interested in gaining 24/7 Customer Service please click on this link to our agency website www.adcock-insurance.com and click on the CSR24 logo to request a User Logon and Password to get started. We would also be happy to set-up these items for you so please don’t hesitate to call our office and speak with your Customer Service Representative.